Terms and Conditions

1. Acceptance of Terms

Welcome to SoulMate3D. These Terms and Conditions ("Terms") govern your use of our AI-powered 3D digital human interaction service ("Service") operated by SoulMate3D ("we," "us," or "our").

2. Description of Service

SoulMate3D provides an innovative AI-powered platform that enables users to interact with 3D digital humans through:

• Real-time voice and text conversations
• Customizable 3D avatar interactions
• AI-driven personality and behavior simulation
• Multi-modal communication experiences
• Personalized interaction preferences

3. User Accounts

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your contact information remains current

4. Subscription and Payment Terms

4.1 Subscription Plans

We offer flexible subscription plans to suit your needs:

• Monthly Premium: Billed monthly, cancel anytime.
• Annual Premium: Billed annually, offering significant savings.
• Credits: One-time purchases for additional features or virtual items.

4.2 Payment Terms

• Billing: Subscriptions are billed in advance.
• Auto-Renewal: Subscriptions automatically renew unless cancelled.
• Payment Methods: We accept major credit cards and other secure payment methods via Stripe.
• Currency: All prices are in USD unless otherwise specified.
• Taxes: You are responsible for applicable taxes.

4.3 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice. Price changes will not affect your current billing cycle.

5. Acceptable Use Policy

5.1 Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm others
• Transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for commercial purposes without authorization
• Create or share inappropriate, offensive, or illegal content
• Impersonate others or provide false information

5.2 Content Guidelines

When interacting with our AI system, you agree to:

• Respect the AI and other users
• Avoid sharing personal sensitive information
• Not attempt to manipulate or exploit the AI system
• Report any inappropriate behavior or content

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by SoulMate3D and are protected by:

• International copyright laws
• Trademark protections
• Patent rights
• Trade secret laws

6.2 User Content

You retain ownership of content you create, but grant us a license to:

• Use your content to provide and improve the Service
• Process and analyze interactions for AI training
• Store and transmit your content as necessary for Service operation

6.3 Feedback and Suggestions

Any feedback or suggestions you provide may be used by us without compensation or attribution.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability and Performance

8.1 Service Availability

We strive to maintain high service availability, but cannot guarantee:

• 100% uptime or uninterrupted service
• Error-free operation
• Compatibility with all devices or software
• Availability in all geographic locations

8.2 Maintenance and Updates

We may perform maintenance or updates that temporarily affect service availability. We will provide advance notice when possible.

9. Limitation of Liability

9.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

9.2 Limitation of Damages

To the maximum extent permitted by law, SoulMate3D shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the Service
• Issues caused by third-party services or user equipment

10. Refund Policy

Our refund policy is detailed in our separate Refund Policy document. Key points include:

• Monthly Subscriptions: Refundable within 48 hours of payment if usage is low (Chat ≤ 50).
• Annual Subscriptions: Downgrade to Monthly allowed within 120 days (pro-rated refund).
• Credits: Generally non-refundable unless unused and requested within 48 hours.
• Refunds result in immediate plan downgrade or cancellation and quota reset.

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through your account settings
• Contacting our customer support

11.2 Termination by Us

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Engage in prohibited activities
• Fail to pay subscription fees
• Pose a security risk to our Service

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will:

• Provide notice of material changes
• Update the "Last updated" date
• Post changes on our website

Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by and construed in accordance with applicable laws.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

16. Acknowledgment

By using our Service, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.