Cancellation Policy
✓ Cancel Anytime
You may cancel your subscription at any time. Your subscription will remain active until the end of your current billing period.
What Happens When You Cancel
- Your subscription remains active until the end of the current billing period
- All unused quotas (chat, face generation, voice cloning) remain available for the current period
- No charges for the next billing cycle
- After the period ends, your account will be downgraded to the Free plan
How to Cancel
Log in → Subscription Management → Cancel Subscription → Confirm
Refund Policy
✓ Monthly Subscription Refund
You can get a full refund for Monthly subscriptions if you meet these conditions:
- ✓ Request within 48 hours of payment
- ✓ Chat usage is ≤ 50 messages
✓ Annual Subscription Refund (Downgrade)
Annual subscriptions have a special downgrade policy:
- ✓ Within 120 Days: You can downgrade to the Monthly plan.
- ✓ We will refund the remaining value of your Annual plan minus the cost of one month.
- ✓ After downgrading, you can request a refund for the Monthly charge within 48 hours (if usage ≤ 50).
- ✗ After 120 Days: No refunds or downgrades are available. You can still cancel to stop future renewals.
Refund Process
- Refund is processed immediately through Stripe
- Your subscription is cancelled or downgraded immediately
- If fully refunded, your account is downgraded to the Free plan and quotas are reset
- Refund typically appears in your account within 5-10 business days (depending on your bank)
⚠ If Refund Conditions Are Not Met
If you don't meet the refund requirements (e.g., after 48 hours or high usage):
- ✓ You can still cancel your subscription anytime
- ✓ You can continue using your subscription quota for the current month/year
- ✓ No charges for the next billing cycle
- ✗ No refund for the current period
Important Notes
- Renewal payments are generally non-refundable unless requested within 48 hours of renewal
- The 48-hour window starts from the payment success time
- Chat usage is counted from the current subscription period only
- Refunds result in immediate loss of premium features (unless downgrading)
Special Circumstances
We Will Also Refund For:
- ✓ Billing errors (contact us within 30 days)
- ✓ Unauthorized charges (report immediately)
- ✓ Duplicate charges (report immediately)
For technical issues, please contact support. We'll work to resolve them promptly.
Subscription Plans
Free Plan
- • $0 per month
- • 10 chat messages
- • 2 face generations
- • 2 voice clonings
- • Quotas reset monthly
Monthly Premium
- • $29.90 per month
- • 1000 chat messages
- • 4 face generations
- • 4 voice clonings
- • Cancel anytime
Annual Premium
- • $240.00 per year
- • Save ~33% vs Monthly
- • Same quotas as Monthly
- • 120-day downgrade guarantee
Questions?
Contact our support team for help with cancellations, refunds, or any subscription questions.
Contact Support